Pinnacle Systems
Last update: March 11th,,2008

Studio 11 - Studio 10

Resource and Troubleshooting Guide

 

How to contact Support

This document is based on your knowledge base. Look at the different topics and see if one might match with your question. You will generally find a link to a document from our knowledge base.

WEB SITE - DOWNLOAD   Important links to the product support page and patch download
PRESALES   You do not own the product but have a question regarding the product
SALES ISSUES   The issue is with an e-store order or an unlock purchase
INSTALLATION   Any issue installing the software
CAPTURE   Any issue on the Capture tab
EDIT   Any issue on the Edit tab
MAKE MOVIE   Any issue on the Make tab or playing back a disc or file you created

If you don't find a solution for your question in this document, please use our knowledge base for a more advanced search

Support Page - Downloads


Presales

  • Where can I place an Order ?
  • Where can I find a Trial version of Studio 11 ?
    • We are sorry, but there is no Trial version of Studio 11. We recommend you using VideoSpin.
    • VideoSpin is a brand new tool that allows you to create your own movie clips in minutes using your own videos and pictures.
      • Mix videos, photos and music together
      • Add Titles and Transitions
      • Upload to the web in a snap!
      • Do it all for FREE!
  • Tell me more about AVCHD support in Studio 11
  • Can I burn Blu-ray or AVCHD disks from Studio ?
  • How do you compare Studio 11 Standard, Plus and Ultimate ?
  • What arethe new features in Studio 11
  • What are the system requirements for Studio 11
  • I don't have Internet access on my system, can I still purchase activation keys to unlock plugins or effects ?

Sales Issues

  • Where can I get my order status
    • US
      • Please visit our Online Store support page with your order number.
      • Please contact (877) 694-8510
    • Europe
      • Please visit our Online Store support page with your order number
  • I got a promo code for RTFX and HollywoodFX and it is not valid
    • Please contact Technical Support
  • Do you have a downloadable version of Studio
    • We are sorry, but actually Studio is only available as a package, we do not offer the possibility to buy a downloadble version.
  • I did not get a manual with my Studio Upgrade
    • Studio Upgrade does not include a manual. The manual will be installed as a PDF on your system. You can also use the Online Help of Studio
    • You can order a printed version of the manual from the Pinnacle eStore
      • US (from the Training category)
      • Europe
  • How can I receive information from Pinnacle as sales promo ?
    • When you register your product, be sure to check the box "I want to receive information from Pinnacle". You will then receive our Newsletter and sales promo.
    • To change your opt-in or opt-out option, please visit My Pinnacle.

Installation

  • Error or crash during installation
  • Problem during the installation of the Bonus DVD
  • My Studio discs are not recognized or appear blank
  • The content I previously purchased (activation keys for plugins or transitions) is locked after reinstallation
  • Studio 11 prompts to uninstall the previous version
  • Studio 11 Upgrade is asking for a previous version
  • How to install Studio 10 with Windows Vista
  • I installed Studio Ultimate and the software is still reported as Studio Plus
  • Error when launching the software
    • See this document (index to several errors)
  • Studio is crashing or hanging during launch
  • Problems to download or install a patch
    • To download a patch from our web site, your first need to register your product. Download will not be possible if you are not registered.
  • Serial Number issue
    • Serial Number for Bias SoundSoap is missing
      • The Bias SoundSoap serial number is printed on a label sticked on the Studio Ultimate disc sleeve.
      • Contact Technical Support (you will be requested to provide a proof of purchase)
    • Serial Number for Bias SoundSoap is invalid
      • Please enter the serial number all in lower case.
      • Contact Technical Support (you will be requested to provide a proof of purchase)
    • You lost your Serial Number for Bias SoundSoap
      • You can recover the serial number you registered. Please click here
    • How to enter or authorize my Serial Number for Bia SoundSoap
    • Studio Serial Number is missing out from the box
      • Contact Technical Support (you will be requested to provide a proof of purchase)
    • Serial Number for Studio 11 is invalid
    • I lost my Studio serial Number. How can I recover it ?
      • If you register your version of Studio, we can email you your serial number. Please click here to get to the online tool. The email address used must be identical to the email used to register the product.
    • Where is located my Studio 11 Serial Number ?
  • How can I register my product ?
    • We recommend you registring your Pinnacle product. You can either register online during the installation process or you can register from our web site.
    • After your first registration you will receive a CustomerID and a password to access to your information. Please visit MyPinnacle to review or update your information.
    • We recommend you regularly updating your information (for instance if your have a new email address).
  • I need to reinstall Studio, do you have a procedure ?
  • CD or DVD are not automatically launching after installing Studio 11.
  • What is the installation order of the Studio discs ?
  • Is it possible to install Studio 11 and keep a previous version of Studio on the same system ?
  • Error "Unable to load insmagic.dll"
  • Is Studio 11 compatible with Vista 64 ?
  • Do I need Admin Rights to install Studio ?
  • What are the previous versions of Studio compatible with Studio 11 Upgrade ?

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Capture

  • Error "Video device not found"
  • Error "No valid video signal detected "
  • Capture from a USB camcorder
  • Capture from a DVD camcorder
  • Poor quality in preview or capture from a VCR
  • Audio distorted on captured clips
  • Studio crashes during capture
  • Dropping frames duringcapture

Edit

Make Movie

  • Burner is not recognized
  • Blu-ray compatibility
  • Studio hangs while rendering
  • Studio hangs while writing video content
  • Error: Project too big for disc
  • Error: "Waiting for valid media to be loaded"
  • Error: "No discwriter found..."
  • Error: "Direct to disc error"
  • Error: "Menu has no links"
  • DVDs created by Studio do not play back, or appear blank
  • Error: "Burn failed, use empty disc"
  • Created HD DVD or AVCHD disk on a normal DVD disk with Studio, appears to be empty in Windows Explorer on a Windows XP computer
  • I created an AVCHD disk with Studio 11.1 and the menus of the project are not available when I playback the disk in my BluRay player


© 2007 Pinnacle Systems,  Inc.
Information in this document is subject to change without further notice.